I invite you to answer a few essential questions!

Post-return survey

According to the law, you can always return a physical product purchased online within 14 days without providing a reason, and you don’t have to explain yourself. However, I know there’s usually a reason, so I would really appreciate it if you could take a few minutes to fill out this survey and help me improve my work! The survey is completely anonymous.

How did you find out about my store?

From Google

From Facebook

From Instagram

From LinkedIn

From YouTube

From friends/recommendations

What did you purchase?

A book

A journal/notebook

A poster

What was the reason for returning the product? (you can select multiple answers)

It was poor in content

It was unattractive

It did not match the description on the website

I no longer need it

The price was not adequate for the quality

It turned out to be difficult to use

I bought it on impulse

I purchased it by mistake

It arrived damaged

What do you think could be improved in the product and the store?

Is there anything I can do better to avoid future returns?

Was the product return process smooth?

Yes

Is there anything I can do to improve the product return process?

Do you plan to make another purchase from my store?

Yes

I will consider it

* I declare that I have read the Terms and Conditions and the Privacy Policy, and I accept them in full.

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